We all have difficult clients, so we should all know how to deal with them! This guide can help.
Is there a certain phone number that makes you cringe when it shows up on your caller ID? Or an email address that sends you into a mild panic when it arrives in your inbox? You’re not alone; nearly all businesses have difficult clients. The problem is that not all businesses know what to do with them. Here are some tips to help you deal with your difficult clients in a way that keeps them satisfied and you sane.
- Slow down. So often, we become frustrated with a client because they present us a problem that doesn’t have a quick solution. They then become frustrated with us, and the cycle continues. Take the time to slow down and really listen to your client. Even if you can’t present an immediate fix, feeling heard will let your client know he or she is valued.
- Put yourself in their shoes. Difficult clients probably aren’t trying to mess up your day; they usually have a good reason for being difficult. Maybe they’re stressed about their bottom line. Maybe they’ve got bosses breathing down their neck. Try to have some empathy, and even if your client is still disgruntled you’ll likely feel more patient during the process.
- Show respect. Even if your client tells you something hard to believe, respect his or her view of the world. Be respectful of this person, not as revenue potential but as a fellow human being! Offering respect will invite your client to respect you in return.
This guide will help you deal with hard-to-please clients, but what about your hard-to-place ones? Whether you have a small business or a large account that is tough to insure, we can help! In fact, that’s our expertise. Contact PMC Insurance Group so we can offer you solutions for all of your difficult clients.